Updated on 29/11/2025

Welcome to EV Charger Suppliers Pvt. Ltd. and its subsidiaries, affiliates, and associated companies (each and collectively “EV Charger Suppliers”, “we”, “us”, or “our”). We prioritise the security and privacy of your data and personal information. Whether you’re browsing, purchasing, or using our products and services via our website, mobile applications, or other platforms (collectively, the “Platforms”), or engaging with us in other ways, this policy outlines how your information is collected, used, stored and protected.

Acknowledgement & Consent

By accessing our Platforms, creating an account, or using our products or services, you acknowledge and consent to EV Charger Suppliers’ collection, use, storage, and processing of your personal and non-personal information as described in this Privacy Policy. You confirm that you are legally authorised to share the required information with us and that no unauthorised sharing occurs that could harm any party. If you disagree with any of these terms, please refrain from accessing our Platforms or using our services.

Information We Collect

Personal Information: We collect personal data when you register, use or purchase services on our Platforms. This may include:

• Name

• Contact details such as phone number and email address

• Vehicle-related data (e.g., registration number, model, charging location)

• Current location data (when needed for service)

Non-Personal Information:

• Cookies and similar technologies used to improve your experience

• Social media data, if you interact via those channels

• Third-party data (e.g., data from business partners)

Device Permission: When you use our mobile app or certain services, we may request permissions such as:

• Location access (to find the nearest charging station)

• Camera access (to scan QR codes or related hardware)

• Notification access (for promotional and transactional push/email notifications)

Purpose of Collection & Use

We use your data for purposes including:

• Providing our services, support and customer assistance

• Improving and customising our services and content according to your preferences

• Informing you of updates, promotions or new product offerings

• Enhancing the security and performance of our Platforms

• Complying with legal and regulatory obligations

• Enabling participation in interactive features, surveys or promotions

• Fraud prevention, diagnostics and analytics

Information Sharing & Transfer

EV Charger Suppliers may share your information with trusted third parties such as:

• Service providers, charging-point-operator (CPO) partners and OEM partners, who assist in delivering our products and services

• Payment processors to facilitate transactions

• Government agencies, law enforcement or regulatory bodies when required by applicable law

Communication Preferences

We may contact you via email, phone, text message or push notifications to inform you about our products, services or updates. You may adjust your notification preferences at any time via your account settings or by contacting our customer support.

Security Measures

We take strict measures to protect your data against unauthorised access, alteration or loss. However, you acknowledge that no method of data transmission or electronic storage is completely secure.

Your Rights and Control

You have the right to:

• Access or correct your personal information

• Restrict or withdraw consent for processing your data

• Request deletion of your personal data, subject to applicable legal obligations

• Disable communications or marketing preferences at any time

Data Retention

We will retain your data for as long as necessary to provide our services, fulfil legal obligations or resolve disputes. You may request deletion of your data at any time, subject to our legal and regulatory responsibilities.

Changes to This Privacy Policy

EV Charger Suppliers reserves the right to modify or update this policy at any time. Any changes will be posted on our Platforms along with the updated “Last Updated” date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, or wish to exercise your rights, please contact us at:

Email: evchargersupplierpvtltd@gmail.com
Phone: +977 9802374953 / +977 9802375950
Address: Koteshwor-32, Kathmandu, Nepal